This PowerPoint slide deck shows how we built a basic but useful Help Desk solution, in less than one week and with no code, using Microsoft Office SharePoint Server 2007, InfoPath Forms Services 2007, and SharePoint Designer 2007.
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This is a great presentation. Are there any more detailed instructions I can download for the PPT?
Thanks
Rob
This is a great presentation. Are there any more detailed instructions I can download for the PPT?
Thanks
Rob
@rob,
I also agree. This is a wonderful presentation and it seems to be exactly what I’m looking for. Have you received any details on how to create this site?
@rob,
I also agree. This is a wonderful presentation and it seems to be exactly what I’m looking for. Have you received any details on how to create this site?
@rob,
I have not. :(
@rob,
I have not. :(
@Beth,
Microsoft released a bunch of Sharepoint templates you can use with Sharepoint 3.0 – http://technet.microsoft.com/en-us/windowsserver/sharepoint/bb407286.aspx
Specifically they have one for a helpdesk. Although it’s not as robust if you were to create one manually using Sharepoint and Infopath, it should give you a few good ideas: http://www.microsoft.com/downloads/details.aspx?FamilyId=CE90D6D7-7B96-47BF-A22F-A7E8C5D40647&displaylang;=en
@Beth,
Microsoft released a bunch of Sharepoint templates you can use with Sharepoint 3.0 – http://technet.microsoft.com/en-us/windowsserver/sharepoint/bb407286.aspx
Specifically they have one for a helpdesk. Although it’s not as robust if you were to create one manually using Sharepoint and Infopath, it should give you a few good ideas: http://www.microsoft.com/downloads/details.aspx?FamilyId=CE90D6D7-7B96-47BF-A22F-A7E8C5D40647&displaylang=en
@MrGroove,
I actually downloaded the helpdesk template a month or so ago. You can not customize it at all. They have everything locked down. I played around with it for a few weeks and gave up. It doesn’t have everything I’m looking for and I can’t change it to what I need. Thanks for the info though!
It’s a shame that I can’t find any more info on this powerpoint. It’s wonderful! I’m trying to recreate my own version of it now. It’s going OK, but I can’t yet figure out how they did some things. I’ll share with everyone when mine is complete.
@MrGroove,
I actually downloaded the helpdesk template a month or so ago. You can not customize it at all. They have everything locked down. I played around with it for a few weeks and gave up. It doesn’t have everything I’m looking for and I can’t change it to what I need. Thanks for the info though!
It’s a shame that I can’t find any more info on this powerpoint. It’s wonderful! I’m trying to recreate my own version of it now. It’s going OK, but I can’t yet figure out how they did some things. I’ll share with everyone when mine is complete.
@Beth,
That would be greatly appreciated
Thanks Beth.
@Beth,
That would be greatly appreciated
Thanks Beth.
I have tried for weeks to set this up and have had no luck. Has anyone else received a step by step setup on this?
I have tried for weeks to set this up and have had no luck. Has anyone else received a step by step setup on this?
@Jacen,
non here
@Jacen,
non here
@rob, @beth,
That would be great. how is this coming along? Any updates?
@rob, @beth,
That would be great. how is this coming along? Any updates?
@Jacen,
I got it working about a year ago in my test environment. It does work you just need to make sure you import all the templates properly and your install of sharepoint meets all the minimum requirements. Perhaps Beth above can give you some pointers?
@Jacen,
I got it working about a year ago in my test environment. It does work you just need to make sure you import all the templates properly and your install of sharepoint meets all the minimum requirements. Perhaps Beth above can give you some pointers?
@MrGroove,
I think the template you are talking about is different from the PPT. that we are referring to.
@MrGroove,
I think the template you are talking about is different from the PPT. that we are referring to.
@rob,
Ah.. I’ve honestly not looked at the slide deck. I’ll have to check it out.
@rob,
Ah.. I’ve honestly not looked at the slide deck. I’ll have to check it out.
This HelpDesk on the PowerPoint slideshow is what i am looking for. I Could do with some more help. I can’t read or work out a couple of functions: the ‘Priority’ rule and ‘Create New Request’ rule.
Any walkthrough or help would be greatly appreciated.
This HelpDesk on the PowerPoint slideshow is what i am looking for. I Could do with some more help. I can’t read or work out a couple of functions: the ‘Priority’ rule and ‘Create New Request’ rule.
Any walkthrough or help would be greatly appreciated.
Did anyone ever figure out if there is a walk-through to create this help desk?
Does anyone have any updates on more details to the PPT? That is exactly what I am looking for but, like the others above, need more step by step guidance.
Hi.
Look at the HelpDesk Site template generated by HarePoint HelpDesk for SharePoint (http://www.harepoint.com/Products/HarePointHelpDesk/Default.aspx). This
templates provides you with forms, workflows, reports and alerts which are
fully customizable.
Sharepoint IT helpdesk can be easily realized with this solution: harepoint.com/Products/HarePointHelpDesk/Default.aspx